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Investing in Volunteers

What is Investing in Volunteers?

Investing in Volunteers (IiV) is the UK Quality Standard that helps you assess and improve the quality of your volunteer management and involvement, prove and improve the effectiveness of your work with volunteers and enhance your organisation’s reputation.

Achieving the standard shows your current, and potential, volunteers how much they are valued and gives them confidence in your ability to provide an outstanding volunteer experience. It also reassures funders of the quality of your practices.

What does the IiV standard cover?

The Investing in Volunteers (IiV) standards have been active since 1995 and were most recently updated in March 2021. There are six quality areas that a volunteer involving organisation needs to work on to achieve the award:

  • Vision for volunteering
  • Planning for volunteers
  • Volunteer inclusion
  • Recruiting and welcoming volunteers
  • Supporting volunteers
  • Valuing and developing volunteers

The full standard can be downloaded from www.investinginvolunteers.co.uk

Throughout the process your volunteer managers will receive professional mentoring, support and advice to help them manage and recruit volunteers, organise your policies and procedures and give them more confidence to deliver a quality volunteer experience.

What is the IiV process?

Once you have registered for IiV, it follows a straightforward process with six steps:

Step 1: Getting started

Your organisation will be offered an introductory workshop with an allocated IiV assessor who will be there to support you throughout your IiV journey. There is a library of materials and resources to inform and guide you through the process too.

Step 2: Self-assessment

You’ll complete a self-assessment checklist to identify where your organisation is currently in relation to the standard, and your assessor will give you feedback on this.

Step 3: Improving practice

With your assessor you’ll develop an improving practice plan, highlighting what you need to do to meet the standard. You can discuss how you want to use the opportunity to improve your volunteers’ experience.

Step 4: Assessment

The assessor(s) will meet with your organisation, online, by telephone, or in person, and speak to some of your volunteers, staff, board members and trustees. They will also review some written documentation.. They will provide you with a written report to document how you meet the standard.

Step 5: Achieving and celebrating the award

Once you achieve your award, you will be contacted with information about the certificate, plaque and logo and encouraged to celebrate and publicise your success. Your award is active for three years.

Step 6: Continual improvement and renewing your award

Now you’ve achieved your award, this is your opportunity to maintain the good practice you’ve achieved and continue to make improvements to your volunteer management programme, including any development areas identified in your report.

Investing in Volunteers in Scotland

In collaboration with Volunteer Scotland you will be supported by a team of qualified assessors who will support and guide you throughout the six steps to achieving IiV.

The IiV process will support you and your organisation with the development of your volunteer programme and highlight the effectiveness of your work with volunteers. This includes a full evaluation of your volunteer programme, where we speak to your volunteers, staff members and board members and provide you with a full evaluation report and recommendations.

For more information about Investing in Volunteers and to download the standard and to get a quote visit www.investinginvolunteers.co.uk

Investing in Volunteers Scotland Achievers

1st Achieved

  • The Abbotsford Trust
  • Beith Community Development Trust
  • Cranhill Development Trust
  • Dumfries & Galloway Council
  • Edinburgh Children’s Hospital Charity
  • Feniks
  • Fife Council Neighbourhoods and Communities
  • The Food Train
  • Furniture Project Stranraer
  • Healthy and Active in East Kilbride
  • Humanist Society Scotland
  • Inverclyde Community Development Trust
  • It’s Good 2 Give
  • Larkhall and District Volunteer Group
  • Lothian Autistic Society
  • ScotRail Adopt a Station
  • SHAX
  • Sight Scotland and Sight Scotland Veterans
  • Simon Community Scotland
  • STEM Ambassador Hubs in Scotland
  • Who Cares? Scotland
  • Young Enterprise Scotland

1st Renewal

  • Advocard
  • Big Hearts Community Trust
  • CVO East Ayrshire
  • Dumfries & Galloway Befriending Project
  • Dyslexia Scotland
  • Edinburgh Food Project
  • GALE
  • GCU Students’ Association
  • Healthy Valleys
  • The hub – your community action centre
  • LGBT Health and Wellbeing
  • People Know How
  • Pilton Equalities Project
  • Police Scotland Youth Volunteers
  • Victim Support Scotland
  • West Lothian Council Advice Shop

2nd Renewal

  • Aberlour
  • Care Inspectorate
  • LEAP
  • National Galleries of Scotland
  • North Edinburgh Dementia Care
  • Stirling CAB
  • Voluntary Action South Ayrshire

3rd Renewal

  • Changeworks
  • Health in Mind
  • NHS Dumfries & Galloway
  • NHS Tayside
  • North Glasgow Community Food Initiative
  • Pilmeny Development Project
  • Stirling Council Libraries and Archives
  • University of Stirling Students Union

4th Renewal

  • Fresh Start
  • LinkLiving
  • NHS 24
  • Quarriers
  • The Rock Trust
  • Scottish Refugee Council
  • Volunteer Edinburgh

5th Renewal

  • Chest Heart and Stroke Scotland
  • Children’s Hospices Across Scotland (CHAS)

Investing in Volunteers for Employers

Investing in Volunteers for Employers (IiVE) is the UK quality standard for employers delivering ESV programmes. Through a structured step by step process, Volunteer Scotland can support employers to evaluate current practice, develop new ways of working and celebrate effective ESV. IiVE is designed for any size of company that supports its employees to volunteer and is flexible enough to recognise the full range of volunteering that may be offered by an employer. To find out more about IiVE, please contact us via the button below.