Privacy / Cookies

Volunteer Scotland - PRIVACY POLICY

1 About us

Volunteer Development Scotland is a company registered in Scotland (Company No. SC106743) and having its registered office at Jubilee House, Forthside Way, Stirling, FK8 1QZ ("VDS") and is a charity registered in Scotland with charity number SCO13740.  In this policy "we", "us" and "our" means VDS. 

2 Cookies

2.1 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

2.2 We have implemented Google Analytics Demographics and Interest Reporting based on Display Advertising, as such we enable Google Analytics to collect data about our traffic via the DoubleClick cookie in addition to data collected through the standard Google Analytics implementation. We use this information  for statistical analysis purposes and then the data is removed from the system. It enables us to better understand our visitors and assess our marketing performance and areas for improvement. 

2.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you want to opt-out from Google Analytics tracking: using the Ads Settings (, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads. Using Google's browser plugin you can opt out of Google Analytics (

2.4 If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website.

2.5 The cookies we use on are:

2.5.1 Forms Authentication Cookie.A temporary cookie is used when you log-in to check who you are. This cookie is temporary by default but if you click on the 'remember me' button at log-in it will become a 'persistent' cookie.

2.5.2 Portal Roles Cookie.This cookie checks the roles you have on this site. It expires after 60 seconds.

2.5.3 Very occasionally other cookies may be used. Some services we don't provide at the moment and are marked as such. However we may decide to provide these services in the future and may use cookies to facilitate this. These are (a) Track Affiliates Cookie. Allows to track and reward affiliates. (Not provided at present); (b) Language Cookie. Remembers your language setting. (Not provided at present); (c) Anonymous User Cookie. Differentiates between register users and anonymous ones and stops miscounting of active users; (d) Mobile Redirection Cookie. Disables redirects when a mobile device is detected. (Not provided at present); (e) Personalisation Cookie. Stores user preferences. (Not provided at present); (f) Container/Skin Cookie. Remembers template/skin options. (Not provided at present); (g) Stylesheet Cookie. Remembers a user's stylesheet preference. (Not provided at present); (h) Tab Control Cookie. Remembers a user's tab preference. (Not provided at present); (i) Panels Control Cookie. Remembers a user's admin security settings. (Not provided at present).

2.5.4 Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Volunteer Development Scotland use a tracking and recording utility called Google Analytics which uses web log files to statistically analyse site usage and user movement within the site.

3 Information

3.1 We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

3.2 The is managed and maintained by VDS and any personal information provided on the site or gathered on the site will be controlled by us and we will be the data controller of such information.

3.3 Your chosen volunteer centre will primarily use a user's information to match the user to volunteering opportunities as they become available.  Where the volunteer centre matches an individual’s details with an available volunteering opportunity then the volunteer centre may pass on the users name and relevant contact details to the third party organisation that is supplying the volunteering opportunity. The third party organisation may then use this information to contact the user directly in respect of the volunteering opportunity.  By submitting your details to us we will use your data in such manner and you agree to the same.

3.4 Volunteer centres also use information to produce aggregated and statistical demographic reports on individuals and organisations. No individual or organisation will be personally identifiable from these reports.

3.5 Information provided will be used, inter alia, to target volunteering needs within the respective local authority areas. 

4 Disclosure and security

4.1 Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law or where we have a genuine belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us.

4.2 Wemay share aggregated demographic information with the Scottish Executive to fulfil funding requirements and to help identify areas of need within the volunteering sector. This information is not linked to any personally identifiable information.

4.3 Information held online is held on a dedicated secure server regularly updated with security patches as they become available. Our server is protected by a dual firewall and located in a high security facility.

4.4 The website contains links to other sites but we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policy of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

5 Updating and Deleting Personal Information

5.1 You may log onto the website using your unique username and password. Once logged you may amend your registration details.

5.2 It is not possible for a user to delete their details via this website but you can do this by contacting us by phone, letter or email.

5.3 A member of our staff will delete your information on request and subsequently your information shall be deleted from the central online database.

6 Notification of changes

6.1 If we decide to change our privacy policy, we will post those changes on the website and such other places we deem appropriate so that our users are given the opportunity to be made aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

6.2 If, however, we intend to use personally identifiable information in a manner different from that stated at the time of collection of such information we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

6.3 If we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

7 Law and Jurisdiction

This Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in all respects in accordance with Scots Law and the Scottish Courts will have the exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Policy and its subject matter or formation (including non-contractual disputes or claims).

8 Contact Us

Finally, should you have an enquiry about any aspect of this Policy please contact or call us on 01786 479 593.