Digital Routine Applications

You can now send us routine application forms, by email

Should I use a routine application or is my application about COVID-19? If you’re not sure check the COVID-19 application process and criteria.

Note: We are currently experiencing high volumes of Disclosure applications and we apologise if you have experienced a delay in receiving your disclosure information. The needs of our customers is always at the forefront of what we do and we appreciate your support and understanding during these unprecedented times.

Digital Routine Application(s): 3 step process 

Step 1: Complete the relevant form
Click to download the relevant form: Updated 09/12/20  
Step 2: Include this information in the email
It's important that you use the subject line 'Routine Application(s)'. In the main email body, please also include the following information:
  • Organisation Name (and AA code or security information)
  • Signatory Name (and signatory code or security information)

Alternatively you can download and attach this coversheet to your email. 

Step 3: Attach up to 5 applications by email

Forms in word format should be attached to the email. Please limit attachment to 5 applications per email. Completed application forms should be submitted to

Submit application form(s) here

(Button opens to email)

Important Notes

  • If you have already submitted a paper application form please do not re-submit by email. 
  • Any email without the correct subject heading will be returned.  
  • If we discover an error on your form we will contact you by email to rectify this. 
  • You will receive your certificate by post as normal. 
  • If you receive telephone results, this will continue but as we have reduced onsite staff, this may take longer.

Support available

We have provided several support options for you to ensure you fully understand the new process. 

  • Live Chat: you can access this from our main disclosures section 9-5 Monday to Friday.

  • 'How To' Sessions: We have introduced regular 'How to Complete your online application form' online sessions. These sessions will specifically cover the new process. Find out more here.

  • Virtual Drop in Session: These sessions give you the opportunity to ask any PVG related questions you might have at this time, including questions on this new application process. These sessions that take place every Thursday from 11.30am - 12.30pm on Zoom. Find out more and join here.

  • Email enquiry: contact