Accessibility Statement

This accessibility statement applies to this website and https://search.volunteerscotland.net  

These websites and platforms are run by Volunteer Scotland. We want as many people as possible to be able to use our websites. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • modify the line height or spacing of text
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand.

AbilityNet https://mcmw.abilitynet.org.uk/ has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education. 


How accessible is our website?

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader


Feedback and contact information

If you need information on this website, please contact:

We’ll consider your request and get back to you in 2-3 working days. 

If you cannot view the map on our ‘contact us’ page, call or email us for directions at:


What to do if you can’t access parts of this website 

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) 


Contacting us by phone or visiting us in person

Find out how to contact us 


Technical information about this website’s accessibility 

Volunteer Scotland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard https://www.w3.org/TR/WCAG21/, due to the non-compliances and exemptions listed below.


Non-accessible content 

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some labels and instructions on our forms are poorly described. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels). We will review main form labels and their instructions and make accessible.
  • Some action links are unintentionally ambiguous; The purpose of each link can be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).When we publish new content we’ll make sure our use of link text meets accessibility standards.
  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Some images contain text but do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.4.5 (images of text).When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Some forms do not validate for a correct email address. This fails WCAG 2.1 success criterion 3.3.3 (Error Suggestion). We will change validation regex on contact forms to catch improperly entered email address.
  • Some forms have poorly described error messages. This fails WCAG 2.1 success criterion 3.3.1 (Error Identification). We will review form error messages and make accessible.


Disproportionate burden 

Navigation and accessing information

  • There is no mechanism to pause, stop, or hide the homepage carousel. This fails WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide).

  • It is not always clear where you are on a page through a keyboard interface. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).
  • The tab order is not always logical through a keyboard interface. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order).
  • There is rarely an option to skip to the main content. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).
  • Our website has an issue with very low contrast between foreground and background colours. Adequate contrast is necessary for all users, especially users with low vision. This fails WCAG 2.1 success criterion 1.4.3 (contrast minimum).
  • HTML does not always show language tags. This fails WCAG 3.1.1 (Language of Page).

Interactive tools and transactions

  • Some form functionality is not available through a keyboard interface. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden https://www.legislation.gov.uk/uksi/2018/952/regulation/7/made within the meaning of the accessibility regulations. We will make another assessment early in 2021.


Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with important guidance and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages as part of our website refresh work, due to complete in 2021.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 https://www.legislation.gov.uk/uksi/2018/952/regulation/4/made if they’re not essential to providing our services. For example, we do not plan to fix historical reports.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations https://www.legislation.gov.uk/uksi/2018/952/regulation/4/made  


What we’re doing to improve accessibility

We are undertaking a refresh of our website and plan to improve accessibility as a key aspect of that work, which is due to complete in 2021.


Preparation of this accessibility statement

This statement was prepared on 19 September 2020. It was last reviewed on 21 October 2020. This website was last tested September 2020. We tested the website using a basic accessibility audit outlined through Gov.uk https://www.gov.uk/government/publications/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one which provides a view on where we meet or do not meet the guidelines.

You can read the full accessibility test report (downloads as an .xlsx).