Accessibility Statement

This accessibility statement applies to this website: https://www.volunteerscotland.net/

This website and platform are run by Volunteer Scotland. We want as many people as possible to be able to use our websites. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet https://mcmw.abilitynet.org.uk/ has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

How accessible is our website?

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website, please contact:


We’ll consider your request and get back to you in 3-5 working days.

What to do if you can’t access parts of this website

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) 

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this websites accessibility

Volunteer Scotland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is non compliant with the Web Content Accessibility Guidelines version 2.1 AA standard https://www.w3.org/TR/WCAG21/, due to the non-compliances and exemptions listed below.

Disproportionate burden

Navigation and accessing information

  • It is not always clear where you are on a page through a keyboard interface. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with important guidance and forms published as Word documents. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 https://www.legislation.gov.uk/uksi/2018/952/regulation/4/made if they’re not essential to providing our services. For example, we do not plan to fix historical reports. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations https://www.legislation.gov.uk/uksi/2018/952/regulation/4/made 

What we’re doing to improve accessibility

We have undertaken a review and refresh of our website to improve accessibility. We will continue to review to ensure we meet required accessibility standards.

Preparation of this accessibility statement

  • This statement was prepared on 7th December 2022
  • This statement was last reviewed on 7th December 2022
  • This website was last tested November 2022


We tested the website using a basic accessibility audit outlined through Gov.uk https://www.gov.uk/government/publications/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one/doing-a-basic-accessibility-check-if-you-cant-do-a-detailed-one which provides a view on where we meet or do not meet the guidelines.