Good practice guides

Helping organisations to involve volunteers effectively is at the heart of what we do.


The good practice guides below have been developed for you to adapt and use in your organisation. Please let us know if you can’t find what your looking for or have any suggestions.

 

6 December 2013
Document, Good practice / guidance, Support

An induction is a way to introduce a new volunteer to your organisation. This helps them feel part of the team and helps you make sure they have all the information they need to have a great experience.

6 December 2013
Document, Good practice / guidance, Support

A volunteer agreement makes it clear what the volunteer can expect from the organisation and what, in turn, the organisation expects from the volunteer. It usually sits alongside a role description and volunteer policy.

6 December 2013
Document, Good practice / guidance, Support

Understanding the needs of all of your volunteers and making sure they feel valued and respected increases the likelihood of volunteers choosing to commit for longer periods of time.

6 December 2013
Document, Good practice / guidance, Support

A role description is basically a document that outlines what a volunteer will do, what they need to be to do the role and what the volunteer will get out of it.

6 December 2013
Document, Good practice / guidance, Support

It is the main foundation that all the other building blocks for volunteering sit on. Your policy will outline clearly to all staff, volunteers and users of the service, why volunteers are involved.

6 December 2013
Document, Good practice / guidance, Support, Tools and guides

This guide will help you understand what we mean by ‘impact’, what to think about before you start, methods you can use and resources that can help you measure impact.

6 December 2013
Document, Good practice / guidance, Support

Even with the best will in the world and great policies and procedures, unfortunately accidents do happen.

6 December 2013
Document, Good practice / guidance, Support

If there’s not a procedure in place to manage problems when they come up then it’s easy for even small things to grow out of control. Having guidance on what is acceptable, that explains how you will respond to a challenging situation is important to protect everyone.

6 December 2013
Document, Good practice / guidance, Support

Volunteering is a two way process. The volunteer needs to decide if your organisation and the role is right for them and you need to decide if they’re right for the role.

6 December 2013
Document, Good practice / guidance, Support

Often, volunteers will be involved alongside paid staff. Most of the time this works well and staff value the extra support volunteers bring. Ensuring staff support volunteers and make them feel welcome is important to ensuring volunteers have a positive experience.